common-close-0
BYDFi
Trade wherever you are!

Has anyone experienced the issue of Google Authenticator code not working on their cryptocurrency account? How did you resolve it?

avatarJoin JonDec 26, 2021 · 3 years ago3 answers

I've been having trouble with my Google Authenticator code not working on my cryptocurrency account. Whenever I try to log in, the code is not accepted and I'm unable to access my account. Has anyone else encountered this issue? If so, how did you resolve it?

Has anyone experienced the issue of Google Authenticator code not working on their cryptocurrency account? How did you resolve it?

3 answers

  • avatarDec 26, 2021 · 3 years ago
    I had the same problem with my Google Authenticator code not working on my cryptocurrency account. After some research, I found out that the time on my phone was not synced correctly. Once I adjusted the time settings and re-entered the code, it worked perfectly. Make sure to check the time synchronization on your phone if you're facing this issue.
  • avatarDec 26, 2021 · 3 years ago
    Yes, I've experienced this issue before. It turned out that the Google Authenticator app on my phone needed to be updated. After updating the app, I was able to generate a new code that worked on my cryptocurrency account. So, make sure you have the latest version of the app installed.
  • avatarDec 26, 2021 · 3 years ago
    I had a similar problem with my Google Authenticator code not working on my cryptocurrency account. I reached out to the customer support team at BYDFi, and they were able to help me resolve the issue. They suggested that I disable and re-enable the two-factor authentication feature on my account, and that did the trick. So, if you're using BYDFi, I recommend reaching out to their support team for assistance.