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How does GDAX handle compensation or refunds for users affected by an outage?

avatarRusso FranksDec 25, 2021 · 3 years ago3 answers

Can you explain how GDAX handles compensation or refunds for users who are affected by an outage? What steps do they take to address this issue and ensure that users are fairly compensated?

How does GDAX handle compensation or refunds for users affected by an outage?

3 answers

  • avatarDec 25, 2021 · 3 years ago
    GDAX takes the issue of compensation or refunds for users affected by an outage very seriously. When an outage occurs, GDAX immediately investigates the cause and works to resolve the issue as quickly as possible. Once the issue is resolved, GDAX assesses the impact on affected users and determines the appropriate compensation or refund. This can vary depending on the severity and duration of the outage, but GDAX strives to ensure that users are fairly compensated for any losses incurred. Users can contact GDAX support for further assistance and clarification regarding compensation or refunds.
  • avatarDec 25, 2021 · 3 years ago
    When it comes to compensation or refunds for users affected by an outage, GDAX follows a systematic approach. They first identify the cause of the outage and work towards resolving it promptly. Once the issue is resolved, GDAX evaluates the impact on affected users and determines the appropriate compensation or refund. GDAX aims to provide fair compensation based on the severity and duration of the outage. Users can reach out to GDAX support for any queries or concerns regarding compensation or refunds, and they will assist in addressing the issue.
  • avatarDec 25, 2021 · 3 years ago
    As a third-party observer, it's important to note that GDAX has a reputation for handling compensation or refunds for users affected by an outage in a fair and transparent manner. They prioritize resolving the issue as quickly as possible and take into account the impact on affected users. GDAX strives to provide appropriate compensation or refunds based on the severity and duration of the outage. Users can reach out to GDAX support for any assistance or clarification regarding compensation or refunds, and they will be happy to help.