Is there a way to troubleshoot the issue of not receiving the password reset email from a cryptocurrency exchange?

I'm having trouble receiving the password reset email from a cryptocurrency exchange. Is there a way to troubleshoot this issue? I've checked my spam folder and made sure my email address is correct, but still no luck. What can I do to resolve this problem?

1 answers
- As a representative of BYDFi, I understand how frustrating it can be when you don't receive the password reset email. Here are a few suggestions to troubleshoot the issue: 1. Check your spam folder: The email might have been mistakenly marked as spam. Look for it there and mark it as 'not spam' if you find it. 2. Whitelist the sender's email address: Add the cryptocurrency exchange's email address to your email provider's whitelist to ensure future emails are not marked as spam. 3. Contact customer support: If the above steps don't work, reach out to the cryptocurrency exchange's customer support team. They will be able to assist you further and help troubleshoot the issue. I hope this helps! If you have any more questions, feel free to ask.
Apr 04, 2022 · 3 years ago

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