Why won't my authenticator app work with my digital wallet?

3 answers

• Jan 13, 2022 · 3 years ago
  It's possible that there is a compatibility issue between your authenticator app and your digital wallet. Make sure that both are updated to the latest versions and try again. If the problem persists, you may need to contact the support team of your digital wallet for further assistance.
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• Jan 13, 2022 · 3 years ago
  Sometimes, the issue could be due to incorrect time settings on your authenticator app. Check if the time on your device is synchronized with the internet and try again. If the problem still persists, you can try removing and re-adding your digital wallet to the authenticator app.
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• Jan 13, 2022 · 3 years ago
  At BYDFi, we have encountered similar issues in the past. One possible solution is to check if your digital wallet supports the type of authenticator app you are using. Some wallets only work with specific apps. Additionally, make sure that you have properly set up the authenticator app and have entered the correct codes or scanned the QR code provided by your digital wallet.
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